Services

Technology Solutions

XGen specializes in software and web development solutions that are robust and scalable. We blend backend database knowledge with extensive knowledge in a wide variety of web based tools & technologies. We strive our best to solve business problems with a blend of process improvements and technology solutions. By concentrating on cutting edge technology we developed high levels of knowledge and expertise, making our services even more valuable to our customers and partners.

Our software professionals bring years of experience in a wide range of technologies and solutions to benefit our customers. We have gained strengths in various domains to make our development process quick and effective.

XGen has a wide variety of skill sets backed by vast experience to provide solutions on various platforms like Microsoft platform, Open source Technologies and databases like MS SQL Server and Oracle.

Specific technologies in which our expertise lies include Client Server solutions, Simple customer facing websites, Intranet development, Component development, E- commerce solutions, Debt collection solutions, Employee rewards, Work flow applications, to name a few. XGen is positioned in such a way that it enables a quick ramp up of resources depending on our customer requirement.

We have also established a outsourced development arm in Sri Lanka to deliver IT development and testing services at a lowering the cost to our customers.

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Advisory Services

The XGen Management Consultancy team consists of highly experienced management consultants with exposure in global financial services. Our consultants have worked in many multi-national companies and have gathered a wealth of knowledge and experience dealing with stakeholders from multiple tiers. These Subject Matter Experts (SMEs) have experience in Business Process Re-engineering, ICT Re-organization, Business Transformation, Corporate Strategic Planning, Change Management, Financial Risk Management, etc.

The experience and the expertise in the financial sector together with the management consultancy techniques brought forth by the XGen business advisory team is always looking for innovative methods of accomplishing objectives and will help your business achieve the desired goals of automation initiatives across multiple industries. While our team can address your pain points effectively, the offered suite of systems continues to be nourished by the latest features, best practices, business intelligence and decisioning power where applicable and be cutting edge in its global application in the BFSI sector.

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Data Services

Data is the most important aspect of any organisation. Whether you are planning a marketing campaign, analysing customer churn, every stage and every level of a person in the organisation requires data. Many companies and organisations today prefer to engage external expertise for data services, mainly as it has proven to be a cost-effective and more profitable option, and removes management headaches.

Today we live in a competitive world where all kinds of work and strategic operations depend on the amount of knowledge that can be manipulated and molded in order to get the best of results in any field of activity, but the amount of information and knowledge, or data, has to be managed and processed in accordance with the type of result intended in the specific field.

Xgen offers its expertise and services in the following areas:
* Data management and reporting
* Customer insights and solution design
* Campaign management and execution

There is often an overlap with 'consultancy' services, for example, working with management teams to develop an information and performance culture which utilises and drives developments in information access and analysis.

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Customer Support

At XGen, we follow a business first approach and we collaborate closely with our clients to identify their pain points in priority. We implement a series of accelerators, underpinned by the XGen Test Methodology covering global standards and best practices and are governed by robust SLA’s and KPI’s which are directly linked to business outcomes of our clients. Our SLA based approach to quality management allows our financial services automation projects to be built with the latest features, scalability, long-term efficiency and high usability which creates a true partnership with our clients.

While we see ourselves as trusted technology partners of our clients, our Annual Support & Maintenance (ASM) team embarks to serve our clientele with committed SLAs. Our model of support is highly flexible to be able to cater to our client’s needs prioritized in order of their importance to achieving business outcomes. We don’t believe that one size fits all or in defined models to which a customer should adapt. While our robust systems will serve your financial automation needs always supported by our consultancy teams, our MMS team is there to offer the best suited care package with strong SLAs and KPIs to ensure the best aftersales experience our clients deserve.

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Cloud Support

XGen has the expertise to evaluate your business and design solutions to migrating your workloads to the cloud. XGen’s cloud data centres provide you with scalable, cost-effective, and secure options to scale your business.

To help facilitate an efficient migration to the cloud, we offer a suite of cloud migration tools and services.

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